6 customer service programs to take into account

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Multichannel and immediacy are the two concepts that have revolutionized customer service. And it is not a fashion, but trends that derive from the paradigm shift that digital transformation has brought about. Customers know that companies have the means to respond quickly and efficiently to any question and that is what they expect: practically immediate solutions through the channels that are most convenient for them. That's why these customer service programs should not escape your radar.

6 customer service programs that you could use in your company
Multichannel and immediacy have revolutionized customer service, two trends that derive from digital transformation

When we talk about relationship marketing we make it clear that any company seeking commercial success must focus on the customer . One way to do this is to use customer service programs that not only fulfill that function, but also provide important benefits.

Most of these programs work as mobile apps that Mexico Mobile Number List respond to the need for immediacy , but not only that. 25% of users consider that this type of application gives them more confidence in companies and 39% think that it is the best form of contact. What advantages are derived for companies?

    Demonstrate agility.
    They drive community growth .
    They are an element of user acquisition and loyalty .
    Its cost is lower than that of a contact center.
    Requires fewer specialized human resources .
    It provides closeness and contributes to a better brand perception .
These are the 6 customer service tools you should take a look at and why they are worth it.



Zendesk
When we talk about customer service programs, the first to be mentioned is Zendesk. Large international corporations use it , as it is simple to use and is very powerful as software for customer service and also for internal communication.

Companies can integrate all their communication networks into Zendesk, including Google +, Twitter or Facebook. This allows you to answer at any time, from anywhere and through any channel using a single support. The level of control is higher .

Salesforce
If your company falls under the definition of an SME, you should assess the suitability of Salesforce as the best customer service program. Firstly because it has a free trial , secondly because the price plans start at €100, and thirdly because of its flexibility.

This customer service platform can be used from any device , including computers, mobile phones and tablets. It is also very efficient in terms of organizing the queries received, as it allows them to be ordered according to their importance, which frees the customer service team from part of the mental load.